Definition
Process Mapping is a method of presenting a process visually. It shows the sequence of activities, decision points, flows of information and materials, and the relationships between parts of the process.
Human Explanation
A process map helps people see how work actually happens. It makes the sequence of activities and responsibilities easier to understand and shows where delays, errors or unnecessary work occur.
Why it Matters
Process Mapping makes processes easier to analyse, discuss and improve. It helps people notice problems sooner and find practical opportunities for improvement.
Conceptual Boundary
A process map is not just a flowchart. It should represent the real process, including people, information, decisions, materials and the relationships between them.
Practical Perspective
Drawing a process is often enough to reveal problems that were previously overlooked. Many unnecessary activities become visible only when the whole process is shown on one map.