Definition
A person, organisation or process that receives a process result as a product, service, information or other form of Value.
Human Explanation
The Customer receives the output of process work.
Why it Matters
Every process should be designed around relevant Customer needs and expectations.
Conceptual Boundary
A Customer may be external or the next internal process or department.
Practical Perspective
Understanding Customer needs is fundamental to designing Value, Quality and process Efficiency.