Definition
Capability is the ability of an organisation to perform a defined activity effectively through a suitable combination of people, Processes, technology, knowledge and resources.
Human Explanation
Capability describes what an organisation can actually and repeatedly do, not only what it intends or claims to do.
Why it Matters
Building a durable Capability creates more value than achieving a result once through exceptional effort or temporary support.
Conceptual Boundary
Capability is not one employee's competence or a single tool. It is a property of an organisation or one of its defined parts.
Practical Perspective
Organisational development often depends on building Capabilities that make future Objectives achievable under normal operating conditions.