Definition
The process of systematically monitoring and evaluating the results of an organisation, process or system using appropriate indicators and performance measures.
Human Explanation
It helps answer: are we achieving the intended results?
Why it Matters
Without Performance Measurement, an organisation cannot reliably assess progress or make data-informed decisions.
Conceptual Boundary
It covers the complete process of managing measures, not only individual KPIs.
Practical Perspective
The process includes defining measures, collecting data, analysing results and taking improvement action.