Definition
The degree to which a product, service, process or system fulfils defined requirements and the expectations of users and stakeholders.
Human Explanation
Quality describes how well a solution does what is expected of it.
Why it Matters
It affects customer satisfaction, Safety, Compliance and organisational effectiveness.
Conceptual Boundary
Quality does not simply mean a high standard of workmanship; it is assessed against requirements and intended use.
Practical Perspective
Quality management includes planning, monitoring, measurement, improvement and prevention of nonconformities.