Definition
Kano Model is a model classifying product or service features by their effect on user satisfaction.
Human Explanation
It provides a structured view that supports shared understanding and decisions.
Why it Matters
A common framework improves communication and makes assumptions and responsibilities more visible.
Conceptual Boundary
It is a supporting framework, not a substitute for evidence, analysis or professional judgement.
Practical Perspective
Use it with a clearly defined purpose, scope and participants, and update it when conditions change.