Definition
Incident Management is the process of identifying, classifying, analysing, handling and documenting incidents to limit their impact and restore normal operations.
Human Explanation
It covers the path from Detection to closure and learning.
Why it Matters
A structured process reduces response time and operational impact.
Conceptual Boundary
It does not end when the technical problem is removed; causes and preventive actions must also be addressed.
Practical Perspective
It includes Detection, classification, escalation, analysis, response, Recovery, documentation and post-incident review.