Definition
An Incident is an event that disrupts or may disrupt the normal operation of a system, process or service and requires organisational or technical action.
Human Explanation
An Incident is a situation that requires a response because it may affect how an organisation operates.
Why it Matters
Recognising an Incident quickly helps limit its effects and shorten the return to normal operation.
Conceptual Boundary
Not every Incident is a Security Incident. Equipment failure, a configuration error or a service interruption may also be an Incident.
Practical Perspective
Correct Incident classification helps select an appropriate course of action and the right resources to handle it.